Maximizing customer service opportunities for 4+ years by providing transparent and effective solutions to meet client satisfaction. Manages strong working relationship with clients, peers and supervisors ni an effort to consistently yield highest quality work.

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Major in Financial Management

Philippine School of Business Administration - Quezon City

(2017 - 2021)

BACHELOR OF SCIENCE IN ACCOUNTANCY

University of Santo Tomas

(2014-2016)

SKILLS

• Computer Literacy
• Customer Service
• Attention To Detail
• Time-management
• Verbal and written communication skills
• Adaptability

EXPERIENCE

Investor Services - Cash Reconciliation Associate

Infinit-O Manila, Inc

(September 2023 - present)

• Reconcile cash activity as it relates to Investor Capital Calls and Distributions
• Investigate cash flow activity that cannot be automatically reconciled
• Leverage our in-app tools to help clients manage capital call payment schedules with their investors
• Collaborate with our Fund Administration team to identify opportunities to efficiently scale the way we serve clients

Branch Operations Assistant

Chinabanking Corporation

(June 2021 - September 2023)

• Responsible for the proper accounting of the branch's transactions & general administrative tasks

• Handles clearing checks, accounting & loan functions of branch's daily operations

• Conducts initial interview with prospective loan clients/depositors.

• Responsible for the loan documentation, recommendation, processing, monitoring of commercial and retail loan products of the Bank and provides exceptional client service to ensure customer satisfisfaction.

• Reconciles subsidiary ledgers/schedules and prepares adjusting, entries, tickets, memos, and reports for any discrepancies as needed.

• Facilitates time deposit of both PHP and other foreign currencies during client's deposits, withdrawals, renewals and termination of accounts.

• Handles Telegraphic Transfers for telegraphic transfers, booking of conversions, reporting to Treasury and coordinating with designated department.

Technical Support Representative

Teleperformance, Inc.

(November 2019 - May 2021)

• Identify customers needs, clarify information, research every issue and provided solution or alternatives.

• Educated customers on products, services, to ensure overall better communication.

• Provides contact through telephone support and simulates or recreates problems to provide resolution to client.