Highly skilled, well traveled, educated, experienced and professional. Bring a lot to the table- techical, administrative and know how's.

Professional Summary

I am a highly motivated, sales-driven professional with a strong academic background in Information Technology and Business Management. My experience allows me to focus on technical components without losing sight of managing a business from a strategic point of view.

Core Qualities

• Good knowledge and passion for marketing, management, and business processes

• A self-starter who can manage multiple projects and drive them to successful completion

• Able to explain complex metrics in plain language and present key findings

• Comfortable working alone or in teams

• Creative mindset with quick learning ability

• Strong interest in innovative, cutting-edge concepts

• Extensive social media knowledge (Facebook, Twitter, YouTube, etc.)

Essential Skills

• Elicit and document high-quality business requirements

• Translate IT requirements into business terms

• Collaborate with internal business/development teams

• Investigate and resolve client support issues

• Advise clients on customization and implementation

• Conduct training on new functionalities

• Conduct testing, review documentation, and support change management

• Analyze business models for profitability

• Offer international experience and strong common sense

Objective

To work alongside sales and development teams to define solutions and gather requirements—delivering business-aligned results that support long-term vision and market leadership.

Education

• Carleton University – Degree in Information Technology

• Sprott School of Business – Carleton University – MBA, Business Administration

• UWI School of Business – Small Business Management Certificate

• Algonquin College – Computer Information Technology

Experience

Self-Employed

Expert Digital Marketer | 2010 – Present

• Design layouts for communications (presentations, newsletters, brochures)

• Develop and manage digital marketing campaigns (web, mobile, social media)

• Interface with marketing/PR teams and manage agencies

• Maintain site analytics, SEO, AdWords, and campaign reporting

• Create multimedia packages and content strategy

Cognos Business Intelligence

Computer Systems Manager (Contract) | 2008 – 2010

• Manage IT operations and develop policies

• Coordinate with clients on system requirements

• Lead teams to develop, implement, and operate information systems

• Oversee budgeting and expenditures

Department of National Defence (Gov’t of Canada)

IT Security Analyst (Contract) | 2006 – 2008

• Managed security monitoring for global Microsoft corporate network

• Performed network traffic analysis and responded to threats

• Used tools like ISS Site Protector, Snort, SQL Studio, and ISA Firewall

• Certified: CCNA, CWNA

• Investigated malware outbreaks and implemented remediation

Northern Telecom Limited (Nortel Networks)

System Design | 2004 – 2006

• Optimized telecom/web software performance

• Integrated WebTV, speech, and SMS in telephony apps

• Enhanced UX/UI in smartphone and web apps

• Developed secure interoperability with remote messaging servers

Standard Life Insurance Company

Insurance & Investment Sales Representative | 1998 – 2004

• Sold insurance policies (life, auto, medical, property, etc.)

• Analyzed policies and advised on changes/additions

• Handled claims, renewals, and customer onboarding

• Implemented bookkeeping systems and client networking strategies

Arthur Anderson LLP

Business Competitive Analyst (Junior → Senior) | 1993 – 2002

• Analyzed trends to inform product and marketing decisions

• Built and maintained BI dashboards and scorecards

• Designed forecasting tools and reports for executives

• Collaborated with marketing, sales, and finance on strategic planning

• Synthesized multi-source data for visual reporting

• Supported internal customers with custom BI solutions

Senior Analyst Responsibilities

1. Financial Analysis, Reporting & Audit Prep (70%)

• Forecast sales (weekly/monthly/quarterly)

• Analyze budgets, cost-saving, and revenue opportunities

• Manage pricing strategies and performance variance reports

• Oversee accounts payable, invoice payments, deposits, and refunds

2. Budgeting (15%)

• Prepare financial plans and meet government reporting requirements

• Guide departments through budget-to-actual analysis and planning

3. Employee Engagement & Administration (15%)

• Lead Finance & Purchasing teams, manage training and performance

• Resolve internal issues, encourage employee satisfaction

• Ensure compliance with safety and quality policies

4. Health & Safety

• Promote safe work environments

• Enforce adherence to quality management systems

• Act as a role model for workplace wellness and safety