Profile Title

Virtual Assistant | Email, Admin Support | Customer Support

In Davao del Sur, Philippines

About Me

  • Email Management: Organize and manage inboxes, respond to customer inquiries, prioritize emails, and ensure timely follow-ups.

  • Administrative Support: Assist with daily administrative tasks such as scheduling meetings, managing calendars, and preparing reports.

  • Customer Support: Address customer inquiries and issues via email or live chat, ensuring a positive customer experience and timely resolution.

  • Data Entry & Record Keeping: Maintain databases, update records, and handle confidential information with accuracy.

  • CRM Management: Use CRM systems to manage customer interactions, track inquiries, and maintain customer records.

  • Task Coordination: Help in assigning tasks, setting deadlines, and monitoring project progress through tools like Asana or Trello.

  • Document Preparation: Create, format, and edit documents, presentations, and reports for internal or client use.

  • Research & Information Gathering: Conduct research on various topics and compile information to support decision-making or customer inquiries.

 

WORK EXPERIENCE

Customer Support Agent, Upwork - April 2024- July 2024

  • Qualify patients for company services and ensure all leads are contacted promptly.
  • Update and maintain accurate notes in the CRM system and perform necessary administrative tasks. Manage calendar, schedule appointments, and provide excellent customer service with minimal oversight.
  • Social Media Manager, Davao Esports Enthusiast Association (Volunteer)       May 2023 - Present
  • Managed social media platforms, engaging with the community and providing timely responses to inquiries.
  • Developed content strategies to increase engagement and followers.
  • Monitored and analyzed social media metrics to optimize performance.

 

Account Associate | VXI Global  September 2023 - January 2024

  •  Delivered exceptional customer service via phone, guiding clients through legal document preparation processes, addressing inquiries with expertise, and aiding in platform navigation to enhance the shopping experience.
  • Documented all customer interactions diligently, maintaining precise records in the support system, and identifying trends in customer issues.
  • Provided valuable feedback to improve user experience on both platforms based on identified customer trends.

 

Customer Support Specialist | Awesome OS - October 2021 - January 2023

  • Served as a knowledgeable resource for product and service information, responding to member inquiries across various communication channels and providing accurate, thorough information. Maintained meticulous records of customer interactions, processed accounts, and efficiently arranged documentation.
  • Prioritized developing long-term connections with customers by fostering trust through open and participatory communication tactics.

 

Service Calendar
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X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

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