𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙚𝙣𝙝𝙖𝙣𝙘𝙚 𝙮𝙤𝙪𝙧 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮? 📈

I'll save you time and elevate your productivity🕒

🏆 3+ years of Virtual Assistance Experience
🌟 The Productivity Guru you need

Your time is precious so I made a quick list of what I can help you with. 👇👇👇

I've got your admin tasks covered, and I'll optimize your workload, freeing you up to concentrate on the core drivers of your business success.

✨📩 𝙀𝙈𝘼𝙄𝙇 𝘼𝙉𝘿 𝙎𝙈𝙎 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏
Efficiently manage and sort through your email and SMS communications

✨🗓️ 𝘾𝘼𝙇𝙀𝙉𝘿𝘼𝙍 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏
Schedule appointments, meetings, and reminders.

✨📊 𝘿𝘼𝙏𝘼 𝙀𝙉𝙏𝙍𝙔
Accurate and efficient data input and management.

✨📝 𝘿𝙊𝘾𝙐𝙈𝙀𝙉𝙏 𝘾𝙍𝙀𝘼𝙏𝙄𝙊𝙉
Generate reports, spreadsheets, and presentations.

✨🔎 𝙍𝙀𝙎𝙀𝘼𝙍𝘾𝙃
Gather valuable information and insights.

✨👥 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏
Handle inquiries, complaints, and support tickets.

✨📱 𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏
Engage with your audience, create content, and schedule posts.

🛠️ 𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 𝙄'𝙢 𝙥𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝙞𝙣:
✦ Google Workspace
✦ Calendly
✦ Canva
✦ Notion
✦ GoHighLevel
✦ HubSpot
✦ Slack
✦ Zoom
✦ Mailchimp
✦ Meta Business Suite
✦ Hootsuite
and more

𝙏𝙤𝙡𝙙 𝙮𝙤𝙪 𝙄'𝙢 𝙩𝙝𝙚 🥇 𝙩𝙝𝙚 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙞𝙫𝙞𝙩𝙮 𝙜𝙪𝙧𝙪 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 *𝙬𝙞𝙣𝙠*

𝙎𝙚𝙘𝙪𝙧𝙚 𝙮𝙤𝙪𝙧 𝙨𝙥𝙤𝙩 𝙖𝙨 𝙩𝙝𝙚 𝙘𝙝𝙖𝙢𝙥𝙞𝙤𝙣 𝙤𝙛 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮! 𝙅𝙪𝙨𝙩 𝙨𝙝𝙤𝙤𝙩 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚, 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙩𝙤 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙞𝙡𝙤𝙧 𝙢𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡. 😊

💬 Reach out today, let's start the collaboration! 😊

Work Experience

Admin Assistant

Event Hawk | March 2023 - July 2024

• Assist Growth Strategist in admin tasks Following up with leads
• Facebook Group Member Management Lead Nurturing
• New Client Onboarding and Check-in
• Calls
• Zoom and Messaging Support Google Ads setup
• A2P Phone Number Registration
• Social Media Management
• Appointment Setting

Customer Service Representative

The XCJ Corp. | December 2021 - February 2023

• Delivered Exceptional Customer Support: Responded to a high volume of inbound calls, emails, chats, social media comments, and direct messages with professionalism and empathy, ensuring a positive customer experience.
• Problem Resolution: Proactively addressed customer inquiries, product questions, and order issues, swiftly resolving issues to enhance customer satisfaction and loyalty.

• Proactive Customer Outreach: Initiated email outreach campaigns, reaching out to customers with PO Box addresses, and guiding them through the process of changing to physical addresses. This proactive approach prevented delivery disruptions and showcased a commitment to customer convenience.

Apps

• Gorgias
• Zendesk
• Salesforce HubSpot
• Help Scout Attentive Shopify
• Ship Station Notion
• Slack
• Zoom
• Skype
• WhatsApp
• Discord
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Google
• Docs, Sheets, Slides)
• Canva
• Wondershare Filmora Mailchimp Hootsuite
• Meta Business Suite GoHighLevel
• HubSpot

Skills

• Customer Service
• Administrative Tasks
• Technical Support
• Billing
• Graphic Design
• Communication
• Multitasking
• Problem-Solving
• Time Management
• Software Proficiency
• Adaptability
• Teamwork
• Organization
• Attention to Detail

General Virtual Assistant

Prime Virtual Assistants | November 2020 December 2021

Digital Graphics Design:

• Produced captivating digital posters and graphics for enhanced brand aesthetics and increased customer engagement and conversions.

Customer Engagement and Relationship Management:

• Managed inbound/outbound calls, emails, and SMS, prioritizing exceptional customer service.
• Cultivated strong client relationships through effective communication and tailored creative projects that exceeded expectations.

Problem Solving and Quality Assurance:

• Proactively identified and addressed customer issues, ensuring quick resolution and high satisfaction. Implemented efficient systems and processes to streamline communication and conducted quality checks to maintain brand consistency and accuracy.

Customer Engagement:

• Provided prompt and courteous responses to calls, SMS, and chats from potential clients.
• Enhanced client experiences with excellent communication skills.

Objection Handling:

• Skillfully addressed objections during phone interactions, leading to higher lead conversion rates.
• Used persuasive techniques and product knowledge to overcome objections.

Lead Management:

• Efficiently uploaded leads into the company's dialer system.
• Ensured accurate and complete data for quick access by real estate professionals.

Customer Support:

• Provided prompt and polite assistance through calls and emails.
• Prioritized efficient issue resolution for a positive customer experience.

Technical Expertise and Warranty Support:

• Assisted with technical concerns, troubleshooting, warranty inquiries, and postsale issues.
• Utilized product knowledge for precise solutions and demonstrated proactive commitment to quality and customer care.