Journalism, digital marketing, commerce, sales, radio broadcasting, video editor, sports commentary, photography, SEO, content creation ideas, copywriting. Learned that and willing to learn more.

Journalist graduated from the Federal University of Pampa (Unipampa) and Computer Technician from the Farroupilha Federal Institute (IFFar).
A professional with excellent communication skills, proactivity, adaptability, and teamwork.
Committed to quality and efficiency in work routines, with an emphasis on content marketing, customer service, sales, and social media management.

Professional Experience

Customer Service
Leonel Lanches – São Borja
2023 – 2025

• In-person and WhatsApp customer service

• Product presentation, clarification of questions, and order registration

• Customer loyalty and support aiming at an excellent consumption experience

• Sales in person and via WhatsApp

Sports Commentator
Rádio Fronteira FM – São Borja
2022 – 2023

• Game analysis and contextualization of sports news

• Presentation of results and commentary on various sports

Social Media Manager
Leonel Lanches – São Borja
2020 – 2022

• Creation and management of content for social networks (posts, stories, campaigns)

• Audience interaction and performance metrics analysis

• Digital marketing strategies for product promotion

Communication Intern
São Borja City Hall
2020

• News production and communication planning

• Story suggestions and editing of videos and photos for institutional social media

Customer Service
Foundever – Curitiba
2025

• Customer service via email, chat, and calls with clients from around the world

Academic Background

Bachelor’s Degree in Journalism
Federal University of Pampa (Unipampa)
2018 – 2023

Technical Course in Informatics
Farroupilha Federal Institute (IFFar)
2014 – 2016

Certifications

• Public Marketing — Federal Institute of Rio Grande do Sul (2022)

• SEO and Content Marketing — Santander Open Academy (2025)

• Generative Artificial Intelligence — MIT (2025)

• Digital Photography — SENAC (2023)

Skills

• High-performance verbal and written communication

• Microsoft Office Suite (Word, PowerPoint, Excel)

• Photo and video editing

• Basic knowledge of graphic design

• Social media management and monitoring

• Content marketing planning

• Use of digital tools and specialized software

• SEO and digital marketing strategies

• Knowledge in Artificial Intelligence applied to communication

• Sales

Languages

• Portuguese — Native

• English — Professional (C1)

• Spanish — Good