Line One Contact Centres Inc., 5155 130 Ave SE Suite 123, #315, Calgary, AB T2Z 0N3, Canada, 
Verification Level: 4/7Call Centre Agent Technical Support
posted 1 year agoCategories
Customer Service Management
-
Concierge
-
Front Desk Associate or Receptionist
-
Call Center Agent
-
Member Services Specialist
-
Social Media Customer Care Associate
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Technical Support Representative
Total Price
- CAD 2 869.57
Hourly Rate
- CAD 14.78
Expected Hours
194
Project Length
- 12 months
Description
Location: Virtual job based in Calgary, AB
Salary:$17.00 hourly for 25 to 40 hours per week
Job type: Part-time leading to full-time, Permanent
Work schedule: Day, Evening, Night, Weekend, Shift, Early morning, Morning
Workplace type: Virtual job
Start date: As soon as possible
Language:Bilingual
Positions available:6
Education
- Other trades certificate or diploma
- or equivalent experience
Experience
- 1 year to less than 2 years
Work setting
- Help desk
- Telecommunications industry
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Certificates, licences, memberships, and courses
- A+ Certification
Computer and technology knowledge
- Networking software
- Networking security
- Desktop applications
- C++
- MS Windows
- Spreadsheet
- Wireless networks
Type of experience
- Call centre
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
The job has no selected address
Remote
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