call centre manager
posted 3 months ago

Description

Full job deion

• Education: Bachelor's degree
• Experience: 3 years to less than 5 years
• or equivalent experience

Tasks

• Assign, co-ordinate and review projects and programs
• Hire, train, direct and motivate staff
• Plan and direct research
• Assist staff with administrative or technical problems
• Develop action plans, provide expertise in response to client needs, and support and advise project teams
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, develop and organize the policies and procedures of establishments
• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
• Represent the company within various economic and social organizations
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Green job

• Involves duties and responsibilities that lead to positive environmental outcomes

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week

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