Customer Service Representative (CSR) & Office Administrator

Description

A.T. Storrs Ltd. is a Canadian wholesale and distribution company specializing in jewelry that is designed and assembled in house for the souvenir and tourist market. A family owned and operated company, A.T. Storrs has been in business for over 45 years and is an industry leader selling products across North America. Our office is located in Vancouver close to public transit.

We are currently looking for a CSR and Office Administrator in our Vancouver Office. This position will provide customer service support by gathering, organizing and verifying sales orders from customers and outside sales representatives. A key component to the position is also organizing and gathering missing customer and order information directly from customers and outside sales representatives. This position is also relied upon to enter sales order and customer return information into our order entry system. This will be the primary position responsible for these duties and a high level of organization is required. The position also requires some office administration tasks such as organizing mail and ordering office supplies.

Responsibilities

• Primary person to answer phones and e-mails providing customer support
• Receives, processes and verifies the accuracy of orders from customers and sales reps utilizing our CRM database
• Entering/Typing orders into our sales order system
• Organize and upkeep our digital filing system for customers and sales reps
• Ensures and provides quality service to customers and partners
• Assist the controller in bank deposits and issuing credit memos to customers
• Order and keep track of office supplies as well as aiding in any office or building requirements
• Duties as assigned by management

Requirements

• Professional and comfortable communication skills on the phone and in e-mails
• Excellent organizational skills including managing spreadsheets and a CRM database
• Very strong written and verbal English skills
• Intermediate skills with MS Excel, Word and Outlook
• Minimum 3 years of experience working in similar position
• Knowledge of ERP / CRM / WMS systems is an asset

Compensation

$60,000 annual salary + $1500 Health Care Spending Account

This is a full time position based on a 40 hour work week.

Job Types: Full-time, Permanent

Pay: $60,000.00 per year

Benefits:

• Casual dress
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• Are you currently living in the Vancouver area and are you able to commute to our location?

Experience:

• customer service: 3 years (preferred)

Work Location: In person

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