Veritas Alliance Incorporated

Description

Location: Virtual job based in Toronto, ON 

Salary: $42,000.00 to $50,000.00 annually (to be negotiated) for 30 to 40 hours per week 

Job type: Full-time, Permanent

Work schedule:Day, Shift, Overtime 

Workplace type: Virtual job 

Start date: As soon as possible 

Language: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

• 3 years to less than 5 years

Benefits

• Dental plan
• Health care plan
• Bonus
• Life insurance benefits

Work setting

• Private company, corporation or industry

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 1 to 2 people

Type of experience

• Call centre

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Organized
• Team player
• Ability to multitask

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