200 Ronson Dr suite b2, Etobicoke, ON M9W 5Z9, Canada, 
Verification Level: 4/7Categories
Technical Support Representative
-
Call Center Agent
-
Member Services Specialist
-
Customer Service Management
Total Price
- CAD 3 565.22
Hourly Rate
- CAD 20.87
Expected Hours
170
Project Length
- 12 months
Description
Location: Virtual job based in Toronto, ON
Salary: $42,000.00 to $50,000.00 annually (to be negotiated) for 30 to 40 hours per week
Job type: Full-time, Permanent
Work schedule:Day, Shift, Overtime
Workplace type: Virtual job
Start date: As soon as possible
Language: English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
- 3 years to less than 5 years
Benefits
- Dental plan
- Health care plan
- Bonus
- Life insurance benefits
Work setting
- Private company, corporation or industry
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Type of experience
- Call centre
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Client focus
- Organized
- Team player
- Ability to multitask
The job has no selected address
Remote
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