Customer service supervisor - retail/wholesale

Description

Deakin is looking for a highly motivated person to work as a customer service supervisor for our Vancouver store. We want someone who has a passion for sales and has excellent customer service, and is also a great team player, able to work well in a small team. This is a permanent full-time position. Excellent English language and interpersonal skills are critical.

Deakin has been outfitting a wide array of field professionals and industries all around the world for 50 years! Thanks to our excellent customer service, many of our customers have been with us since Ross Deakin started this company in 1971. The professionals we serve include earth scientists, engineers, government agencies, schools, search and rescue, and even the film industry. We source thousands of professional-grade products for our customers, and we also fabricate our own signature cruiser vest in our Vancouver store.

Please send us your CV and a cover letter detailing your interests, skills, education and short and long-term employment goals. Please also look us up at www.deakin.com!

Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize return of merchandise
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cash
• Professionalism in customer service
• Supervise staff or team
• Troubleshoot and resolve technical problems
• Receive payments from customers

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Combination of sitting, standing, walking, bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Excellent written communication
• Initiative
• Judgement
• Ability to multitask
• Leadership
• Collaborative

Job Type: Full-time

Pay: From $21.50 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Day shift

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person

Application deadline: 2024-07-26

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