Data Processing Specialist

Description

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Definition:

Reporting to the Document Processing Manager, the successful candidate will be accountable for working with the team to deliver production jobs as well as perform QA validation tasks, with work instructions and established SLA timeframes for multiple customers. In this role, it is expected that all work is to be completed accurately, in a timely fashion, and delivered with high quality. Other tasks include documentation updates, assigned incident case investigations and resolutions, and assisting the department Manager on any outstanding production-related tasks. The incumbent will be part of the Data Processing team, delivering state-of-the-art electronic, print and mail products and services for our customers.

Key Responsibilities:

• Process electronic files using specialized software
• Check/validate processed documents for accuracy
• Ensure all production cycles achieve internal and external SLAs
• Provide internal customers with updates, progress status and reports
• Respond to Level 1 Support cases and update through the internal tracking system
• Manage incoming queues (incident cases) regarding production status and help resolve
• Escalate unsolved and/or critical problems as outlined in the escalation process
• Make recommendations to management on process improvement
• Work with Team Lead to resolve issues

Business Skills:

• The ability to work with efficiency remotely
• Reliable, responsible, and professional
• Extreme attention to detail and high level of focus
• Strong problem-solving skills and ability to communicate findings to the team
• Ability to handle multiple priorities while meeting specific deadlines
• Good time management and well-organized
• Team player
• Quick Learner
• Strong communication skills (written/verbal English)

Education & Technical Qualifications:

• Post-secondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a production environment.
• Experience with document processing and delivery is an asset
• Experience working in the financial industry (high accuracy environment) is an asset
• Experience with client-server environments
• Hands-on experience using PCs, including Windows and Microsoft Office applications
• Experience working with XML data
• Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous
• Experience in Customer Service is an asset

Working Conditions:

• Performing online computer tasks
• Ability to work in a high pressure, deadline-oriented environment

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