Digital Merchandiser and Warranty Administrator

Description

SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for close to 40 years and have international offices in Australia, New Zealand, multiple offices in Canada and an emerging US presence. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.

Responsibilities 

• Research and update asset pricing based on current market trends and values.
• Handle warranty and service call requests promptly and professionally, ensuring timely resolutions.
• Liaise with dealer partners, service technicians, and customers to resolve asset-related inquiries.
• Must be able to take initiative and think creatively, outside of standard process, to assist customers where necessary.
• Provide monitoring and reporting on warranty issues and expenses, with the objective of consistent improvement of our overall customer experience.
• Assist with departmental coverage during absences and provide additional support as required.
• Manage weekly "Asset of the Week" email communications to our partners.
• Be available to customers by phone and email for warranty-related and other Certified Used support issues

• Optimize Shopify product categorization, tagging, and navigation to enhance the shopping experience and improve searchability.
• Use Salesforce to ensure all product information, images, and pricing are accurate and up to date.

• Persistently coordinate with suppliers and logistics teams to manage stock levels and ensure timely product availability.

Skills

• 2+ years digital merchandising or e-commerce e
• Previous experience with Shopify and Salesforce preferred
• Effective communication skills, both written and verbal
• Exceptional organizational skills and proven ability to multi-task varied skills
• Excellent customer service orientation
• Detail Oriented with a passion for E-commerce or visual presentation
• Strong level of Interpersonal skills including the ability to liaise, advise and interact well with other staff members and customers
• Proactive & solutions-focuses approach to problem solving
• Self-motivated and able to work autonomously
• Strong rapport & relationship building skills
• High quality planning, organisational and problem-solving skills
• Sound computer literacy skills
• Energetic and flexible team player
• Experience using CRM Systems

SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation, and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

If this sounds a like role that interests you, we would love to hear from you!

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