Director, Hotel Operations
posted 1 month ago

Description

About Pacific Reach

Pacific Reach is a Vancouver-based diversified investment company with investments and holdings across various sectors and markets; including real estate, hospitality and entertainment, healthcare, technology, and private equity.

With an emphasis on real estate over the past 30 years, Pacific Reach has built an impressive portfolio of hotel, multi-family, and commercial properties in Canada and the USA. The company is well-capitalized and seeking growth in the current environment. Please visit our website at www.pacificreach.com.

Summary of Position

Pacific Reach is seeking a Director of Hotel Operations to oversee the financial and operational performance of our portfolio, currently comprising five self-managed hotels and one third-party managed hotel. Reporting to the company CEO, the successful candidate will play a crucial role in working with property-level leadership and General Managers in enhancing hotel profitability, managing human resources, maintaining brand relationships, overseeing capital upgrades, and providing insights on hotel acquisition opportunities. This role requires a strategic leader with a strong background in hospitality management.

Responsibilities

• Financial Oversight: Analyze and review daily, weekly, and monthly financial reports, ensuring optimal financial performance. Oversee the annual budget process, negotiate major contracts, provide revenue management guidance, and present monthly portfolio performance reporting to company CEO. Responsible for co-signing all cheques, EFT/wire transfers, payables.
• Human Resources Management: Work with each property General Manager to lead HR functions, including recruiting key managerial positions, establishing compensation packages, and managing union relations, participate in bargaining where applicable.
• Brand Relations and Compliance: Serve as the primary contact for hotel franchisors, manage franchise agreement renewals, evaluate conversion opportunities, and ensure adherence to brand standards.
• Capital Upgrades Management: Work with property-level and corporate leadership teams to compile annual Capex plans, oversee PIP upgrades and operational capital improvements, coordinating closely with internal teams and vendors for optimal cost management.
• Acquisition Support: Collaborate with the Acquisition Department to evaluate potential hotel acquisitions, offering operational and financial insights to guide investment decisions. Organize task force to execute hotel asset acquisition and disposition processes.
• Third-Party Managed Hotels and F&B Oversight: Ensure financial and operational metrics meet Pacific Reach standards by working closely with senior management in accordance with the parameters set by executed third-party management agreements.
• Strata Council Participation: Where applicable, act as a Strata Council member for properties within our portfolio.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 10 years of senior operational management experience in the hospitality industry, with a proven track record in financial management, general management, brand relations, human resources, and capital project oversight.
• Demonstrated ability to lead and inspire a diverse team across multiple properties.
• Strategic thinker with excellent analytical, organizational, and problem-solving skills, possessing a flexible mindset to navigate, adapt, and pivot as needed.
• Excellent communication and interpersonal skills, with the ability to interact effectively with all levels of management, staff, and stakeholders.
• Tech Savvy with hands-on knowledge of MS Office, including Excel.
• Able to travel to attend to conferences, meetings, and assess hotel acquisition opportunities.

We offer an attractive compensation package including a full range of benefits.

We thank all candidates for their interest, and we will contact qualified candidates for an interview.

Job Types: Full-time, Permanent

Salary: $175,000.00-$200,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (preferred)

Experience:

• senior operational management experience in hospitality: 10 years (required)

Work Location: In person

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