Front Desk Receptionist

Description

South Vancouver Physiotherapy Clinic is a multidisciplinary clinic providing services in South Vancouver. Our team consists of experienced and dedicated healthcare professionals (Physiotherapists, Massage Therapists and Kinesiologists).

We are looking for a part-time 15-30 hours a week) front desk admin/receptionist who is passionate about helping clients with their personal injuries. The successful candidate will participate in administrative support for the clinic. They will operate independently in a way that upholds the values of the clinic, and provides optimal patient care in an enjoyable workplace.

Responsibilities include but are not limited to:

• Participate in daily administrative operations of clinic: Assist with day-to-day clinic needs such as providing customer service to patients, assisting with general administrative duties, scheduling patient appointments and preparing treatment rooms
• Interacting with clients and fielding patient inquiries
• Booking appointments in person, by phone and email
• Accepting payments and submitting insurance coverage
• Responding by phone and email
• Scanning and filing confidential documentation
• Preparation of necessary paperwork
• Corresponding with third-party insurers with regards to treatment coverage
• Treatment room/equipment cleaning and preparation
• Inventory checks/restocking
• Other various jobs to help the clinic run smoothly
• Be willing to work mornings, evenings, weekends and occasional overtime if required
• Willing to work in a busy and sometimes stressful environment, while attending to the many competing interests of patients, staff and clinicians.

We are looking for an individual with the following skills/attributes:

• Customer-service oriented
• Responsible and keen to ensure that all duties are executed well
• High attention to detail
• Above-average computer skills (typing speed of minimum 50 wpm)
• Organized and trustworthy (able to handle cash and confidential information)
• Ability to work independently and proactively
• Capable of multitasking in a fast-paced environment
• Excellent English language skills (both spoken and written)
• Ability to establish priorities, work independently and proceed with objectives with minimal supervision
• Ability to exercise accuracy, confidentiality, tact, and discretion
• Strong computer literacy and proficiency (MS Office, EMR software experience an asset)
• Efficient with strong time management skills, organizational skills and the ability to prioritize independently.
• Outstanding interpersonal and communication skills both verbal (written, phone, and in-person)
• Strong customer service skills (working with difficult clients including conflict resolution)
• Strong task prioritization and organizational skills

Experience required:

• Experience with Medical or booking software
• Customer service.
• Previous receptionist experience and/or sales experience.
• Proficient with technology/computers as well as Google drive and Microsoft Office.

Note:

• Experience with Jane app software is an asset.
• Preference will be given to individuals who are looking for longer-term employment and live close by.
• Please complete the Indeed Customer Service skills Assessment and be sure to include a Cover Letter with your Resume by email at [email protected]

Job Types: Part-time, Permanent

Salary: $18-19 per hour

Job Types: Part-time, Permanent, Casual

Benefits:

• On-site parking

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)
• Reception and sales: 1 year (preferred)
• administrative assistant: 1 year (preferred)
• Jane app janeapp: 1 year (required)
• receptionist: 1 year (required)

Work Location: In person

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