Registration Specialist

Description

Position Title Registration Specialist Who We Are
At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

Position Summary
BCIT’s Registrar’s Office is seeking 2 temporary, full-time (1.0 FTE) Registration Specialist (with one contract from June 2, 2025 – December 11, 2026 and June 2, 2025 – September 30, 2025). This position provides assistance to the Supervisor in the daily operation of the Student Information and Enrolment Services Department, specifically relating to Part-time Studies Registration, Statistical Reporting/Service Standards, /Quality Assurance, Systems and Communications; and Finance. Responsibilities include: processing class cancellations and course changes, statistical reporting relating to Service Standards, Quality Assurance, Intelliresponse, auditing course information for various publications, liaison with Student Services departments such as Program Advising and Enrolment Management, providing support for the Banner Access and Cisco systems, reconciling and auditing financing processes and procedures relating to BCIT policy 2300. This position may act for the Supervisor when he/she is absent and back up other Registration Specialist when they are absent.
 

Duties And Responsibilities

• Develop and implement processes and procedures to enhance departmental efficiencies
• Respond to inquiries internally and externally regarding BCIT by mail, electronically, telephone, fax, and in person
• Register, deregister and maintain student courses, provide information on courses and programs, detail the availability of courses and eligibility requirements
• Assist in the training and development of employees, and answer questions and provide guidance on the processes and procedures used for dealing with internal and external customers
• Provide accurate and up to date information to students, prospective students and staff by answering inquiries on courses, programs and services
• Answer inquires on refund policies and procedures for full and part time fees
• Ensure accuracy of course information received and distribute to appropriate staff
• Book appointments for Program Advisors using automated scheduling software
• Take on special projects as assigned by supervisor
• Take and distribute team meeting minutes
• Prepare regular Cognos reporting to monitor and follow up on departmental requirements and standards
• Work with Program Assistants in the Schools to verify and update course information on Banner
• Collect and maintain relevant statistical information for the department including Symposium statistics
• Receive and process all email authorizations, course changes and cancellations
• Work with key areas, such as Student Records, Admissions and Finance to adhere and communicate BCIT policy regarding registration, dropping and transferring of students
• Oversee the Records Management of the department
• Liaise with program areas and register students into Industry Services courses
• Responsible for the coordination and registration of block registrants
   

Qualifications
Definition: The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

Education

• Grade 12 plus completion of up to one year post secondary training in Business or Computer Systems, which includes computerized office and business applications.
   

Experience

• Two years general work experience in a Registrar’s office plus one year’s working experience in a similar position which includes lead-hand responsibilities.
   

Software/Computer Application(s) And Expertise

• Must have extensive experience in an automated student registration system (which includes working knowledge of Banner and an automated telephone system). MS Office Applications.
   

Communication/Interpersonal Skills

• Strong communication and interpersonal skills.
   

Administrative Skills (e.g. Prioritizing, Minute Taking, Wp Speed, Etc.)

• Minimum of 60 wpm.
   

Other Skills/Abilities

• Proven ability to implement priority planning and problem solving skills while maintaining the highest level of customer service.
   

Additional Information
Benefits – Why You’d Love Working With Us

• Competitive pay
• Minimum of fifteen days of vacation prorated per year
• Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
• Defined benefit pension plan with employer contributions
• Flexible hybrid work arrangements available
• Professional Development funds and resources
• Access to most BCIT Flexible Learning courses free of charge
• Wellness and Employee Assistance programs
• Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
• For more information on our generous benefits, click here!
   

BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact [email protected]. Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).

Salary Range Salary Grade 6: $56,241 - $60,872 per annum. Additional Salary Information

External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.

Position Details
Posting Category Administration Department 2 Registrar's Office Division Campus Location Burnaby campus Bargaining Unit BCGEU Support Staff Job Status Auxiliary in Temporary Appointment (BCGEU SS Only) Full-Time/Part-Time Full-Time Number of Vacancies 2 Anticipated Start Date 06/02/2025 Anticipated End Date 12/11/2026

Competition Information

Competition Number 25B561 Competition Open Date 05/10/2025 Competition Close Date 05/20/2025 Open Until Filled? No Quicklink for Posting https://careers.bcit.ca/postings/9518

Supplemental Questions
Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Certificate
  • Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-2
  • 3-5
  • 6-9
  • 10+
• * New employees to BCIT are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. The salary is prorated based on percentage and term of appointment. Please select which statement best describes your situation:
  • I am a current BCIT employee, this is not applicable to my situation.
  • I am not a current BCIT employee and would be satisfied with placing at the minimum of the indicated salary range.
  • I am not a current BCIT employee and would not be satisfied with placing at the minimum of the indicated salary range.
• * All positions at BCIT require on campus presence at the applicable campus location(s). This means the successful candidate must be able to and willing to relocate to the Lower Mainland. Please select from the following that best describes your situation:
  • I currently reside in the Lower Mainland
  • I do not currently reside in the Lower Mainland, however I am willing and able to relocate if found to be the successful candidate
  • I do not currently reside in the Lower Mainland and I am unwilling to relocate

Required Documents

• Resume
• Cover Letter

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