Salon Receptionist

Description

We are looking to expand our wonderful Reception Team at Mink Lash Boutique! We are a women-run and operated salon and would love to find an amazing full-time receptionist with legendary customer service skills to join our fun-loving and dedicated team!

Position: Full-Time Receptionist

Schedule:

• Monday to Friday
• 10:00 AM - 6:30 PM
• Possible weekend coverage when needed

Responsibilities:

• Greeting and checking in guests
• Answering phones, emails, and texts
• Booking and confirming appointments
• Processing client checkouts (cash and card)
• Conducting daily confirmation calls
• Maximizing the appointment schedule
• Performing general salon cleaning tasks
• Overseeing the reception area to ensure smooth operation

Typical Duties:

Customer Service:

• Warmly greet clients as they enter the salon
• Handle client inquiries via phone and email
• Address customer complaints and resolve issues promptly

Administrative Tasks:

• Manage and update client records
• Handle payments and manage the POS system
• Maintain appointment schedules and the salon calendar
• Manage inventory of supplies

Staff Coordination:

• Coordinate with lash technicians to ensure a smooth workflow
• Monitor staff schedules and manage time-off requests

Sales and Marketing:

• Promote salon services and products
• Upsell products and services to clients
• Manage social media accounts and online presence
• Implement marketing strategies to attract new clients

Facility Management:

• Ensure the front desk area is clean and organized
• Monitor salon maintenance needs and report issues
• Ensure compliance with health and safety regulations

Requirements:

• Previous customer service experience
• Friendly, team-oriented, and great at multitasking
• Reliable, well-spoken, and excellent at time management
• Commitment for at least one year

Preferred Qualifications:

• Previous reception experience
• Experience with Booker is a bonus!

Application:

• Please submit your resume and a brief cover letter. Please address your cover letter to our General Manager Nina R.
• Applicants who complete the indeed pre-screening questionnaire are more likely to be contacted for an interview.
• No phone calls about the position, please.

Join our team and be part of a positive, energetic, and professional environment at Mink Lash Boutique!

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Store discount
• Vision care

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Work Location: In person

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