Tech Account Manager Retail Vertical

Description

Our client is a rapidly growing technology company focused on the Retail Vertical.  They are seeking an Account Manager to join their team.

Role and Responsibilities:

Client Relationship Management:
Building and nurturing strong relationships with clients, understanding their needs, and ensuring they are satisfied with the company's services or products.

Communication and Collaboration:
Serving as the primary point of contact for clients, effectively communicating with them, training and collaborating with internal teams to address their needs.

Problem Solving:
Addressing client issues and concerns promptly and effectively, finding solutions and assistance on the Software to ensure client satisfaction.

Sales and Growth:
Identifying new business opportunities within existing accounts, developing strategies to increase revenue, and potentially closing new sales deals.

Reporting and Analysis:
Tracking account performance, preparing sales reports, and analyzing data to identify trends and opportunities for improvement.

Account Planning:
Developing and implementing account plans to achieve specific goals, such as increasing revenue.

Skills and Qualities:

Strong Communication Skills:
Excellent verbal and written communication skills are essential for effectively interacting with clients and internal teams.

Customer Service Skills:
The ability to handle client inquiries, address concerns, and ensure customer satisfaction.

Relationship Building:
The ability to build and maintain strong relationships with clients, fostering trust and long-term partnerships.

Analytical Skills:
The ability to analyze data, identify trends, and develop strategies to improve account performance.

Problem-Solving Skills:
The ability to identify and resolve issues effectively, ensuring client satisfaction.

Organizational Skills:
The ability to manage multiple accounts, track performance, and prioritize tasks effectively. 

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