Refund policy

Our policy is valid for a period of 3 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 3 days has elapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• The customer’s account must be in good standing
• Service must not be used
• Service malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result, the service is not working.

Please note that we will not be able to process the refund request for a payment already released by you to the service provider through our payment partners.

Any payment and/or deposit to escrow for a job/service under dispute resolution will only be considered for a refund, once the dispute is resolved (1) either mutually (both parties sending written confirmation for resolution) or (2) through our dispute resolution channel/team. In case of a dispute is resolved through our dispute resolution team the outcome of such resolution will be binding on the refund request too.

Additional services

Please note that any additional services, custom work, or technical support are non-refundable as our time cannot be recovered.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]

This document was last updated on May 12, 2021