Profile Title

Admin & Customer Support Specialist

In Camarines Sur, Philippines

About Me

As an Admin & Customer Support Specialist, I manage a variety of tasks to keep things running smoothly. I handle scheduling, emails, and data entry, while also organizing important files and documents. On the customer side, I respond to inquiries, help resolve any issues, and make sure our customers have a positive experience. I’m very detail-oriented, organized, and great at multitasking, which helps me provide solid support to both the team and our customers.

 

 

Skills

  • Management Skills/Multitasking
  • Excellent Communication
  • Digital Marketing\
  • Negotiation
  • Critical Thinking/Problem-Solving
  • Leadership
  • Customer Relationship Management (CRM) Software Time Manageme
  • Active Listening, Empathy and Patience
  • Email and Chat Support
  • Product Knowledge
  • Data Entry and Documentation
  • Phone Ettiquette

 

 

Experience

Collection Executive

Triwave Solutions Inc.,

(May 2024 – Aug. 2024)

  • My primary responsibility was to follow up with customers through various channels such as email, phone, and text, aiming to resolve outstanding balances in a professional and efficient manner. This involved negotiating payment arrangements, addressing customer concerns, and maintaining detailed records of each interaction in our CRM system.

 

Customer Advisor

Enterprise Holdings Inc,

(Jan 2023 – Sept 2024)

  • Reservation and Booking Expert at Enterprise Holdings, where I managed customer inquiries, reservations, and bookings via email and phone. I was responsible for ensuring that customers received timely responses and that all logistical aspects of their rentals were managed smoothly

 

Sales and Marketing Specialist

Byperon Trading

(Feb. 2022 – Dec. 20)

  • I handled a variety of tasks, including emailing clients, tracking orders, and managing communications with international suppliers. I created email campaigns and followed up on customer inquiries, leveraging CRM tools to organize and track all client interactions.

 

Sales & Customer Consultant

Hyundai Car Dealership

(Apr 2021 – Dec. 2012)

  • Product Consultant, Product Demo & Negotiation
  • Car Retail Sales

 

 

Education

Alfelor Senior Memorial College

Bachelor's of Science in Business Administration Major in Marketing Management

(2020-2021)

 

Laguna College Of Business & Arts

Bachelor's of Science in Office Administration

(2012 - 2013)

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