Profile Title
Admin & Customer Support Specialist
In Camarines Sur, PhilippinesAbout Me
As an Admin & Customer Support Specialist, I manage a variety of tasks to keep things running smoothly. I handle scheduling, emails, and data entry, while also organizing important files and documents. On the customer side, I respond to inquiries, help resolve any issues, and make sure our customers have a positive experience. I’m very detail-oriented, organized, and great at multitasking, which helps me provide solid support to both the team and our customers.
Skills
- Management Skills/Multitasking
- Excellent Communication
- Digital Marketing\
- Negotiation
- Critical Thinking/Problem-Solving
- Leadership
- Customer Relationship Management (CRM) Software Time Manageme
- Active Listening, Empathy and Patience
- Email and Chat Support
- Product Knowledge
- Data Entry and Documentation
- Phone Ettiquette
Experience
Collection Executive
Triwave Solutions Inc.,
(May 2024 – Aug. 2024)
- My primary responsibility was to follow up with customers through various channels such as email, phone, and text, aiming to resolve outstanding balances in a professional and efficient manner. This involved negotiating payment arrangements, addressing customer concerns, and maintaining detailed records of each interaction in our CRM system.
Customer Advisor
Enterprise Holdings Inc,
(Jan 2023 – Sept 2024)
- Reservation and Booking Expert at Enterprise Holdings, where I managed customer inquiries, reservations, and bookings via email and phone. I was responsible for ensuring that customers received timely responses and that all logistical aspects of their rentals were managed smoothly
Sales and Marketing Specialist
Byperon Trading
(Feb. 2022 – Dec. 20)
- I handled a variety of tasks, including emailing clients, tracking orders, and managing communications with international suppliers. I created email campaigns and followed up on customer inquiries, leveraging CRM tools to organize and track all client interactions.
Sales & Customer Consultant
Hyundai Car Dealership
(Apr 2021 – Dec. 2012)
- Product Consultant, Product Demo & Negotiation
- Car Retail Sales
Education
Alfelor Senior Memorial College
Bachelor's of Science in Business Administration Major in Marketing Management
(2020-2021)
Laguna College Of Business & Arts
Bachelor's of Science in Office Administration
(2012 - 2013)
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