Customer Service Coordinator
posted 1 week ago

Description

Work location

Work from home, our Vancouver office or hybrid.

Our company

Are you unbelievably detail-oriented and organized? Are you passionate about providing outstanding service? Then the customer service coordinator role at Square One may be right for you.

Square One was the first online home insurance provider in Canada. And, we're the only home insurance provider in Canada that lets clients choose what property they want to insure so they only pay for what they need. We're committed to making it convenient and easy for clients to do business with us. So, it should be no surprise that we're obsessed with delivering the very best online and offline experiences to our clients.

Your role

While we continue to automate as many billing and claims activities as possible, there are just things computers can't do. That's where you come in. As the company's customer service coordinator, you work directly with the customer to resolve payment issues, provide them answers to their billing questions, help customers report their claims, and direct claims inquiries. You are detail-oriented and organized, and pride yourself on delivering outstanding service to those you assist.

One of the things you enjoy most about Square One is the supportive team environment. You know you're never set up for failure; instead, you get all the coaching, mentoring, training, and tools you need for continued success.

Your compensation + benefits

- Salary: $40,119 – 45,849 per year.

- 3-weeks, not 2-weeks, of vacation to start and an additional week after only 3 years.

- Flexible medical, dental, vision and extended health care coverage.

- Short and long-term disability coverage.

- Participation in the corporate profit-sharing plan.

Your responsibilities

As a member of Square One's support team, you are directly involved in all aspects of the company's operations. Your primary responsibilities include:

- Taking inbound calls related to the billing and payments on policies
- Taking inbound claim reports and direct claims inquiries
- Following up (by phone and email) on billing-related activities.
- Contributing to quality control initiatives.

Your qualifications

You have a desire to contribute to the overall success of the company. You do this by becoming an expert at what you do, directing your own work, and working with a team that has a broader purpose than just making profit. You can work every third Saturday and 10-6 PST. You and those who you work with would describe you as someone who:

- Pays close attention to detail and has superior organizational skills.
- Delivers excellent customer service and possesses strong communication skills.
- Thrives in a busy environment.
- Possesses a solid grasp of computer applications.
- Uses sound judgement in making decisions and taking calculated risks.
- Adapts well to, and often initiates, change.
- Enjoys personal development and growth through learning.
- Provides and receives constructive feedback.

Your education + experience

Your experience and education help ensure your success at Square One. For this role, you have:

- 1 year of experience in a similar position.
- Experience using Google Chrome.
- Proficiency in numeracy.
- Previous billing experience.
- Bilingual in French preferred.

Accessibility

Square One welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Learn more about our commitment to accessibility: https://www.squareone.ca/accessibility.

Why work for Square One?

Probably the shortest and simplest answer for why you should work at Square One is that you want to be part of a tight knit team where each person's expertise is respected and valued. You're done working at places that tell you what to do, how to do it, and that don't compensate you fairly. To learn more about why you should work for Square One, visit: http://www.squareone.ca/careers

Application deadline: 2024-05-17
Expected start date: 2024-06-03

Job Type: Full-time

Pay: $40,119.00-$45,849.00 per year

Benefits:

• Casual dress
• Company events
• Disability insurance
• Profit sharing
• Vision care
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• What is your salary expectation?
• Which province are you living in?
• In one sentence, explain your billing experience

Work Location: In person

Application deadline: 2024-05-17
Expected start date: 2024-06-03

Similar Jobs