customer service representative - call centre

Description

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Work setting

• Urban area
• Private company, corporation or industry
• Animal and natural science

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Receive and log complaints
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Perform data entry
• Provide customer service

Type of product

• Animal food

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Windows
• MS Office
• Spreadsheet
• Google Drive
• Shopify

Type of experience

• Call centre

Area of specialization

• Herbal medicine

Security and safety

• Reference required

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Efficient interpersonal skills
• Excellent written communication
• Team player
• Ability to multitask

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Health benefits

• Health care plan

Other benefits

• Learning/training paid by employer
• Paid time off (volunteering or personal days)
• Team building opportunities
• Transportation provided by employer

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