Graduate Admissions Assistant

Description

About The Role

Responsible for performing complex and specialized clerical functions related to creating and maintaining accurate graduate admissions. The Graduate Admission Assistant act as an expert and resource person for inquiries from applicants, students, staff and faculty on applications, admissions, fee assessment, deadlines, and related university policies and procedures. Consults with Manager Graduate Admissions on reporting, tracking and escalates inquiries as needed for further review. Reviews and processes a variety of forms and documents while checking for correct application of procedure and accuracy. The Assistant also provides guidance to graduate program assistants at the University on matters related to graduate admission and registration. Exceptions to policy the Assistant will escalate and converse with the Manager on how best to approach and track exceptions.

An ideal candidate for this position should have a thorough knowledge of how the data elements that make up the student record are related to one another. Uses detailed knowledge of university policies and procedures to answer inquiries on registration, academic programs, admission, re-admission, transfer credits, and freedom of information and protection of privacy. Provides guidance to graduate staff or students on the application of the above policies and procedures; shows ability to contribute to a collaborative team. Knowledge of Slate and SIMS would be a great asset.

Qualifications
High School graduation and one year of post-secondary education, including training in word processing, database and spreadsheet applications. Minimum 3 years of experience

An equivalent combination of formal education, certificate/program of study ad experience is acceptable

• Ability to adapt to new software applications and procedures, and assist internal and external stakeholders with their use.
• Ability to complete a high volume of work within deadlines.
• Ability to work as a member of a team and, to work independently and prioritize.
• Excellent interpersonal and customer service skills as well as oral, written and intercultural communications skills.
• Excellent analytical reasoning, problem-solving and organizational skills.
   

What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
 

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefit pension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more!
• Prorated for part-time employees
   

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

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