Live Technical Support Specialist
posted 1 month ago

Description

Are you passionate about technology and providing exceptional customer service? Do you thrive on solving technical challenges and working with a diverse range of software and technologies? If so, we want you to join our team!

Are you a tech-savvy problem solver with excellent communication skills? Join our elite Live Support team at happier IT! We're a rapidly growing company dedicated to taking our clients' IT to the next level. If you're passionate about technology, customer service, and teamwork, read on.

Position Overview: As an IT Support Technician, you'll be the first point of contact for users experiencing technical issues. You'll troubleshoot incidents related to operating systems, applications, printing, and connectivity. Our team works remotely, but you'll also handle on-site visits when needed.

Responsibilities:

• Answer live calls promptly and assist users with technical problems.
• Resolve a wide range of issues, from OS/application glitches to how-to queries.
• Provide impeccable customer service via email and chat.
• Collaborate with team members to solve incidents efficiently.
• Follow standardized procedures for consistency.

Requirements:

• Fluent, clear spoken English.
• Excellent written English for client-facing communications.
• 3+ years of experience in a helpdesk or multi-person IT team.
• Intermediate-level proficiency in:
• Microsoft Windows desktop operating systems.
• Microsoft Office.
• Apple OSX.
• Apple iOS/Android
• Beneficial experience with:
• QuickBooks / Sage 50 / Sage 300.
• Microsoft Active Directory user management.
• Office 365 Administration
• VOIP Services.
• Azure/AWS Virtualization.
• Resourcefulness and problem-solving skills.
• Commitment to continuous learning (certifications, etc.).

Benefits:

• Medical, dental, and vision coverage.
• Short and long-term disability coverage, life insurance.
• Group RRSP with corporate contributions.
• 10 days + 5 sick days + your birthday off.
• 10% of your week allocated to education/certification.
• After-hours social/team-building events.

Join us at happier IT, where we combine expertise, camaraderie, and a passion for technology to create an amazing workplace. We've consistently ranked among Canada's fastest-growing companies and top IT service providers worldwide. Come be part of our success story!

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