Customer Service Representative

Description

About Us:

Family-run, tech-driven, heart-centered.

As Western Canada’s premiere school photography company, we’re all about providing a premium experience and beautiful photographs to students of all ages. We’re looking for candidates who love working with people and know the value of providing a great customer experience. As an equal opportunity employer, we welcome folks of all genders, identities, orientations, and abilities to apply.

Position Overview:

This position is a seasonal contract from August 20, 2024, to May 30, 2025, with the possibility of extending. Part-time and full-time positions are available with the possibility of coming back the next school year.

Key Responsibilities:

• Customer Interaction: Interacting with customers via phone, email, chat, or in-person to provide information and resolve issues. Handling inquiries, complaints, and feedback effectively and professionally.
• Problem Solving: Identifying customer needs and helping them to resolve problems promptly.
• Using knowledge of company products and services to provide accurate information and recommendations.
• Team Collaboration: Collaborating with other departments to resolve complex customer issues.
• Sharing customer feedback and insights with management.
• Communication: Communicating and coordinating with colleagues as necessary to resolve customer issues. Keeping accurate records of customer interactions and transactions.

Requirements:

• Education and Experience: High school diploma or equivalent. Previous experience in customer service or a related field preferred.
• Communication Skills: Excellent verbal and written communication. Ability to listen actively and empathize with customers.
• Technical Proficiency: Proficiency in using customer service software, CRM systems, and other relevant tools preferred. Comfort with navigating multiple systems simultaneously.
• Schedule Flexibility: We value work-life balance and understand the importance of flexibility. This position requires availability for flexible scheduling, including evenings and weekends,

All applicants must be based in the lower mainland and legally eligible to work in Canada. Since we work with children and minors, successful applicants must pass a criminal record check.

Benefits:

• $18.75/hour.
• Performance-based bonuses.
• Growth opportunities within our company.

About The Artona Group:
 

Artona has been in the photography business since 1909. We are western Canada’s premiere destination for school, graduation, family and business photography. We offer a state of the art photography experience, for our clients and employees. Extensive training and mentoring ensures that we are always growing, learning, and celebrating our customers achievements.Our Mission: Artona is driven by creating world class images of life achievements through continuous growth, fun, and innovation.

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