Customer Service Representative (Call Centre)

Description

Customer Service Representative
Position Type: Full time (up to 40 hours/week)
Wage: Starting at $20 per hour - depending on experience - to be reviewed after 90-day probationary period
Start Date: ASAP
Location: Vancouver, BC

Who We Are:

Natural Wellbeing is an eCommerce business founded in 2001, we have been steadily growing and expanding our global reach; we currently offer 6 international brands including PetWellbeing.com and NaturalWellbeing.com.

Who We Are Looking For:

We possess a strong focus on continuous improvement, intellectual curiosity, and challenging the status quo; we are seeking a like-minded individual. The successful candidate will already possess a strong background in customer service, and prior experience in a call center environment also benefits this role. Due to the nature of our business, knowledge of natural health supplements and/or pet ailments would be an asset.

We operate 7 days a week, and are open on all holidays except for Christmas Day, and New Years Day. Our hours of operation are 8 AM to 6 PM Monday through Friday, and from 8 AM to 5 PM on weekends and holidays. We are a small team, thus we do expect that our ideal candidate be flexible with their availability.

Due to being on the smaller side, team-wise, it is very important to us to work very closely together in order to reach a common goal. We are seeking a person who is easy going, and can work well with all types of people. We are an energetic and fun-loving office full of open minded and inclusive individuals.

Role Responsibilities:

• Assisting our clients via phone, live chat, and written communication such as email
• Placing orders and processing payments
• Data entry
• General office tasks (mailing, faxing, packing orders)
• Working closely with management to improve performance and/or client experience
• Must be flexible to work weekends and holidays, if needed
• Ability to complete 2 weeks of F/T training
• Skills & Qualifications:
• Experience working with computers and on the internet.
• Prior call centre experience is preferred
• Strong communication skills, active listening, the ability to troubleshoot and problem-solve
• General office/administrative skills, with above-average writing skills
• Ability to empathize with customers who are experiencing hardship with their own health needs, or that of their pet
• Ability to work well independently, as well as with a team
• Being a pet owner is an asset, though not a requirement!

Prior to applying for this position, please do some research on our websites:

www.petwellbeing.com
www.naturalwellbeing.com

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Commuter benefits
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Every Weekend

Experience:

• customer service: 2 years (required)
• Call center: 1 year (required)

Work Location: In person

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