HR Service Center Specialist - Bilingual (EN/FR)

Description

*This role requires the successful candidate to commute to one of our major branches for in office work as required.* Please see of note section below.

On Side Restoration’s HR department is growing and it’s an exciting time to join our organization, supporting over 1800 employees and 47 locations! We are seeking an exceptionally organized and enthusiastic bilingual (EN/FR) HR Service Center Specialist to design, launch and evolve our new HR Service Center.

The HRSCS, will work with our entire organization across the country in both languages. In collaboration with HR leaders, this position will be responsible for creating the HR Service Centre! This includes processes and efficiencies, while delivering a customer centric employee experience. Post launch, the position will answer queries, provide solutions and act as a liaison for the HR and Payroll teams. As a key member of the HR team, you will design workflows, manage & disseminate information, provide excellent customer service and collaborate with all stakeholders where needed. This role is a perfect opportunity for an HR professional who wants to expand and broaden their human resources skills and operational business expertise. If you are looking for a new challenge with an opportunity for growth this is a fantastic position for you!

The Human Resources Service Center Specialist or Representative will:

• Help design HR service center workflow.
• In collaboration with HR and payroll, create knowledge base and recommend improvements.
• Manage incoming HR and payroll queries.
• Identify the nature of the inquiry following HR best practices / knowledge base guidelines.
• Based on inquiries, identify, and recommend efficiencies, improvements, and needs within the HR function and contribute to creation of solutions of same
• Respond to internal and external customer inquiries via phone and email.
• Direct complex inquiries to the appropriate HR/Payroll representative
• Provide excellent customer service and consistent, accurate responses.
• Assist with documenting and maintaining HR standard operating procedures plus manager workflows.
• Contribute to company policy creation, updates/revisions based on company and legislative changes.
• Remain up to date on corporate and department policies, procedures, and projects.
• Participate in various team projects on an ad hoc basis.
• Assist with maintaining computerized employee filing systems.
• Assist with French translation of HR-related documents.
• Provide HR support as required.

What you bring:

• Strong ability to consume large volumes of information and apply critical thinking.
• Highly organized with a strong attention to detail plus have the ability to work in a team and independently.
• A natural collaborator with superior customer service skills, a strong sense of ethics and a can-do attitude.
• Demonstrated ability to build processes, keep organized, and work efficiently.
• A college certificate or diploma in Human Resources or related program is required.
• Minimum 3 years of experience in Human Resources or related areas such as Recruiting, Payroll, and benefits is required.
• Fluency in French and English is required as you will need to interact regularly with managers and employees across Canada.
• Excellent verbal and written communication skills are a must.
• A sound understanding of human resources operations and best practices is required.
• Strict confidentiality is a crucial requirement for this position.
• Proficiency in Microsoft Windows, Microsoft Office, and Windows programs OUTLOOK, WORD, EXCEL, and PowerPoint is required.

Of Note:

• We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you will join your colleagues at the office.
• *Only candidate who reside with in a reasonable proximity to one of our major branches will be considered. These include:

-Montreal East

-Laval

-Toronto

-Peel Region

-Winnipeg

-Vancouver

-Calgary

-Edmonton

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, excellent health plan which includes extended medical (chiropractic, massage, acupuncture, vision, and more!) dental, long-term disability (LTD) and life insurance.

We provide on the job training with opportunity for development—promotions and national career movement are yours for the taking (well, with a few months under your belt). At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Get on our side!

Both major weather disasters and minor accidents involving water, fire, and more happen every day, and in our industry, this is how we keep busy, restoring properties 24 hours per day, 7 days a week. Mother Nature usually doesn’t wait for an invitation, but we’re in the business of dealing with party crashers, and we’ve done it for over 40 years!

We have branches from Victoria, BC to St. John’s, Newfoundland and (almost) everywhere in between. Our fantastic team of over 1,800 employees stretches far and wide across Canada, and we’re growing—YOU could be the next great addition!

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you reside within proximity to one of our major branches?

Montreal East
Laval
Toronto
Peel Region
Winnipeg
Vancouver
Calgary
Edmonton

• This role is a flexible hybrid position that requires regular time in office. Requirements will change as team needs change. Are you able to meet this requirement?
• Tell me about a system you designed or improved. What did it look like before, and how did you evolve it?
• This position has a high volume of daily inquiries, tell us about your organizational skills that will help you succeed in this role?

Language:

• English - spoken / written (required)
• French - spoken / written (required)

Work Location: Hybrid remote in Vancouver, BC

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