Member Customer Service Representative

Description

WHO WE ARE

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

THE ROLE

Under the direction of the Member/Customer Service Program Coordinator, the Member Customer Service Representative provides administrative support to the CF One Membership office such as data entry and compilation, record keeping, front-line customer service, correspondence, data cleaning and follow-up action. They maintain the integrity of sensitive information vetted or discussed in the office environment. They open and maintain customer accounts by recording account information. They resolve product and service problems, and follow up to ensure resolutions. They keep records of customer interactions, processes customer accounts and files documents.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

High school diploma AND several years of experience in office administration or a related field

Experience

In office administration

In online retailing

In customer loyalty programs

In Point of Sale (POS) system

In data entry, data manipulation, record-keeping and retrieval techniques

In drafting correspondence and reports

In maintaining filing systems

In working in a call centre environment

In designing and maintaining electronic reporting forms

In responding to enquiries and complaints

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

Bilingual (English and French) Essential

Reading: Functional

Writing: Functional

Oral: Functional

BENEFITS AVAILABLE

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CF One Member Appreciation.

OTHER INFORMATION

This position is located in Ottawa/Gatineau region and may allow flexible work options such as remote or hybrid work but the employee must be able to report to the assigned work location. Remote work may be required depending on health and safety considerations.

The selection process will be done virtually and a Skills Assessment Test may be issued.

Note that this is a term contract with the possibility of an extension.

START DATE

August 19, 2024

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.

Job Reference: CFMWS11500

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