Receptionist

Description

Acting under the supervision of the Clinic Director, the Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.

Responsibilities

1. Greeting Customers/Customer Service

• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Create a file for each new customer and update existing customer files.
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures.
• Book customer appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.

2. Reception Management

• Implement the clinic’s opening and closing procedures.
• Manage correspondence and postal mail.
• Establish the day's treatments in collaboration with the consultant.
• Manage the clinic’s info e-mail inbox.
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
• Order office supplies and beverages.
• Close batches, balance daily reports and transfer receivables to accounting.
• Ensure availability of cash in the register and notify the person in charge.

3. Customer Invoicing

• Prepare customer invoices and verify invoices daily.

How you will benefit:.

• Rapid and continued growth to ensure a constant opportunity for career development.
• A positive workplace culture where collaboration is fostered. Work with dedicated professionals in skin health and beauty.
• Ongoing training and gratifying rewards.
• Discounts off clinic treatments and products.
• Health, Vision & Dental benefits.

Requirments

• High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
• At least two (2) years of experience in a similar role.
• Experience in the medical-aesthetics field.
• Proficiency in Microsoft Office Suite.

If you are customer oriented, sociable and organized, we encourage you to apply! This position offers an opportunity to make a meaningful impact on our organization and its people.

Our Core Values:

We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.

To learn more about us and what we offer, check us out: https://www.dermapure.com/en/about/ and https://www.youtube.com/@DermapureClinics

#ind

We are proud to offer equal chances to everyone.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Store discount
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Vancouver, BC V6N 3E6: reliably commute or plan to relocate before starting work (required)

Experience:

• Microsoft Office: 1 year (required)
• Customer service: 1 year (required)
• Receptionist: 1 year (required)
• Medical Aesthetic: 1 year (preferred)

Work Location: In person

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