Service Coordinator
posted 2 months ago

Description

Service Coordinator

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

Mircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all service and construction related activities. The Service Coordinator will report to the Service Manager and work closely with the service and sales team.

Key Responsibilities:

• Create purchase orders for various Service department requirements (i.e., vendors, subcontractors, equipment, tech requirements)
• Create service call work orders and schedule technicians.
• Inventory and coordination of parts equipment and tooling for upcoming PMA and Construction projects
• Preform parts transfers from various warehouse locations.
• Monitor vender assets
• Monitor tech assets and distribution
• Monitor consumable stock levels, and place restock orders as necessary
• Create work orders for vendor service
• Assist with reviewing documents for billing issues, hours, variances etc.
• Create and review open work orders for resolving back logged issues-PMA and Construction.
• Review documentation for work order variances in invoicing
• Review documentation for PO variances in invoicing.
• Aid with inquiries from AR, AP, clients, sales
• Document job folder and filing to virtual shared drives
• Aid with credit request from Service and Construction
• Inventory all tech assets and maintain equipment calibration schedules

Requirements and Skills:

• Minimum 3+ years’ office administration experience
• Experience in the industry would be considered an asset
• Post-secondary education (technical diploma or degree)
• Strong computer skills (Microsoft Office - Excel, Word, etc.) are preferred
• Strong customer service skills
• Ability to meet tight deadlines
• Strong communication and interpersonal skills
• Strong organizational skills
• Ability to deal with confidential information with high degree of professionalism

What Mircom Offers:

• A great working environment with opportunity for career advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

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