Systems Coordinator - Business
posted 2 months ago

Description

The Systems Coordinator-Business is a key team member of the Water and Waste Department’s Landfill Billing Branch and is responsible for application support including configuring, designing, testing and implementing changes to the branches systems including the Collections Tracking System (formerly Collections Management System) and Wasteworks applications. In addition, this position is responsible for analyzing existing business processes to determine the Department's requirements and making recommendations for process improvement. The Systems Coordinator-Business is also responsible for end user support, training, communications, report development and acting as a resource and liaison between the operations staff and the information technology staff.

As the Systems Coordinator-Business you will:

• Analyze and design new or changed processes, procedures and system interface techniques.

• Provide support and analytical expertise on existing and future system projects related to the Landfill Billing Branch.

• Provide daily issue investigation and act as liaison with the Information Systems Division and/or software vendor on long-term resolution to issues.

• Coordinate and lead user acceptance testing for patches, modifications, enhancements and other changes.

• Ensure changes to user security are properly approved and that security measures continue to meet the requirements of the Department and its external auditors.

• Provide support to operations related to end user training and support. Ensure business process documents remain up to date.

• Design custom data queries and reports to meet the needs of various operations areas. Act as liaison with Information Systems Division to develop reports.

• Perform other related duties consistent with the position as assigned.

Your education and qualifications include:

• Bachelor’s degree in Business Administration, Computer Science or a related field: or a combination of a Diploma and equivalent experience.

• Must have 3 years directly related experience to the work or job duties of the position.

• Previous working experience with computerized systems and application databases, preferably in a utility environment.

• Demonstrated ability to meet project deadlines and to work independently with minimal supervision.

• Demonstrated ability to investigate, analyze and evaluate complex issues and to develop and implement practical solutions and tools to meet the needs of a changing business.

• Demonstrated ability to effectively communicate complex material both verbally and in writing.

• Demonstrated ability to provide quality customer service, and to work effectively in a team environment.

• Demonstrated detailed knowledge of the existing Collections Tracking System (formerly Collections Management System) and associated work processes would be preferred.

• Demonstrated detailed knowledge of the existing Utility Billing System and associated work processes would be preferred.

• Demonstrated detailed knowledge of the existing Wasteworks or other landfill billing applications and associated work processes would be preferred.

• Ability to assess training needs and to prepare and conduct training sessions. This includes preparation of training materials suitable for a variety of people.

• Ability to provide leadership and direction to others and to develop a creative and team-based work environment.

• Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.

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