Tenant Administrator and Tier 3 Help Desk

Description

JOB SUMMARY

The Tenant Administrator and Tier 3 Help Desk will be working directly with our IT Systems Admin and IT Manager. This role will be responsible for supporting our in-office desktop support function for our staff of about 150 employees. Customer service skills and problem solving are required and appreciated.

This is a Full-Time Temporary position with the expectation that it will continue for approximately 6 months with the possibility of extension based on company need.

RESPONSIBILITIES

• Microsoft 365 Tenant Administration to include: SharePoint, inTune, EntraAAD/OnPrem AD
• Will serve as Wordpress Admin for our company website
• Tier 3 Helpdesk support with ticketing system and remote access support
• Routine maintenance and monitoring of equipment and software
• Configure laptops for deployment to newly hired staff
• Set up hardware (monitors, keyboards etc) for employees as needed
• Support routine maintenance and monitoring of existing equipment and software
• Participate in upcoming workstation moves across floors in the same building in partnership with the team
• Writing Documentation for Procedures, Policies, and Reports as needed
• Project Management and Implementation of IT initiatives
• Responsible for ensuring security Compliance and Reporting

REQUIREMENTS

• At least 2 years of related experience in an IT Helpdesk support capacity
• Diploma in IT Computer Information Systems or Network Administration or related field is required
• Experience with providing end user support within Microsoft Sharepoint environment
• Familiarity with CoPilot required
• Knowledge of Web App and API, java, ing tools like Power Shell, Python, PHP
• Power Platform (Power Automate, Power Apps, dataverse)
• Familiarity with Cybersecurity best practices
• Demonstrated experience supporting workstations and End Devices (Windows 10, Office 365, various PC applications)
• Ability to work independently and seek more senior support as needed

HTEC is committed to fostering a diverse, equitable, and inclusive workplace and recognizes the important role that equity, diversity, and inclusion (EDI) play in creating a supportive and welcoming environment where all employees feel valued and respected.

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions. We recognize the value that a diverse workforce brings in terms of different perspectives and ideas that contribute to our success.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $60,000.00-$65,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• IT helpdesk support: 2 years (required)

Work Location: In person

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