Virtual Reality Customer Service Representative

Description

The Customer Service Representative is responsible for friendly customer interactions, setting up, cleaning and administering the equipment, and operating the cash register to process customer purchases.

Responsibilities

• Engage with customers, helping them explore, learn and enjoy a wide variety of VR games and escape rooms.
• Foster a welcoming, cool and friendly atmosphere within our store.
• Be responsible for the processing of all customer purchases.
• Manage all inbound calls; answering questions, providing information, confirming reservations.
• Assist customers that come into the store throughout their entire experience.
• Maintain a clean, sanitary environment.
• Help resolve in-bound customer problems and issues, escalating to management as necessary.

We hope you are passionate about…

• Gaming (preferably PC gaming, but console and mobile gamers are welcome to apply).
• Familiarity with Windows, Steam, and Discord is a strong plus.
• Excellent communication and social skills.
• Ability to work primarily on weekends with opportunities for additional shifts.
• Having fun while being the best – we work hard but play harder.

The experience we need…

• Customer service experience required.
• Excellent communication and leadership skills.
• Team player.
• Basic tech knowledge is preferred but not necessary.

What we offer…

• A fun and dynamic work environment with a team of like-minded gamers.
• Competitive hourly wage with the potential for substantial tips.
• Opportunities for growth within our community and business.

If you're a gamer with social skills and a love for sharing your passion with others, we want to hear from you! Join our team and be part of a cool community that celebrates the joy of gaming.

Job Types: Part-time, Commission

Expected hours: 8 – 24 per week

Additional pay:

• Tips

Schedule:

• Weekends as needed
• Weekends only

Work Location: In person

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