Administrator, Ceramic Studio - Operations Support

Description

Position Overview:

This is a full-time admin / studio operations support role in a busy production studio that resets weekly. As the first point of contact for 300+ wholesale vendors across Canada, the chosen applicant will excel in professionalism, accuracy, and thoroughness. When not interacting with clients through phone and email, your attention to detail and exceptional fine motor skills will be required for cataloging, packaging, and shipping one-of-a-kind orders.

The role involves key duties such as data entry, cataloging new orders, managing accounts receivable, coordinating shipping and receiving, engraving, and offering phone and email support to vendors and retail clients. Since the products focus on pet keepsakes, a love for animals is appreciated, and empathy is essential when assisting clients, as purchases often occur during times of loss. Due to the time and resources dedicated to training, a minimum two-year commitment is required.

Job Duties:

• Data Entry (Excel, Google Sheets)
• Unpacking and cataloguing new orders
• General Accounting (AP / AR)
• Packaging, Shipping and Receiving
• Customer Service / Sales (phone, email, and in-person retail)
• Operating a laser engraver
• Maintaining an organized studio (including supply inventory, email templates, record keeping)
• Contributing to general studio cleaning and maintenance

Qualifications and Skills:

• Excel / Typing / Data entry experience (min 50WPM)
• Fine motor skills
• Customer service experience
• Strong organizational skills
• Keen attention to detail and exceptional memory
• Problem solving and looking for efficiencies
• Strength and physical endurance with repetitive tasks
• Nice handwriting
• Reside in the Vancouver/Lower Mainland area
• Having excellent cursive and/or calligraphy is an asset but not required

Personal Suitability:

• Focused and hard working
• Clear communicator
• Friendly attitude and effective interpersonal skills
• Ability to work independently and follow detailed instruction
• Strong time management skills and attention to detail
• Fondness for animals (we partner with vet clinics and have in-studio dogs named Cannon & Crash)
• Embrace diversity and contribute to an LGBTQ2SIA+ friendly workspace.

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Store discount

Language:

• English (required)

Work Location: In person

Application deadline: 2024-11-04
Expected start date: 2024-11-25

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