Customer Service Specialist

Description

compensation: $45,000 to $55,000 annual salary based on experience.

employment type: full-time

experience level: mid level

job title: Customer Service Specialist

Are you someone who loves helping people, enjoys talking on the phone, and takes pride in getting the details exactly right? If you’re friendly, reliable, and thrive in a fast-paced environment, we’d love to meet you!

We’re a fast-growing e-commerce and distribution company specializing in sourcing, customizing, and retailing high-quality products across North America.

About Us:

We operate two exciting divisions:

Baby Products Division
We distribute premium kids’ brands across Canada and the U.S.
Learn more:
• PoshBabyandKids.com
• BentleyTrike.com

Mats & Matting Division
We manufacture and distribute top-quality commercial and residential floor coverings.
Explore our brands:
• CanadaMats.ca
• CocoMatsNMore.com
• MatSupplier.com

⸻

The Role: Customer Service Representative (Frontline)

We’re looking for a friendly, likable, extremely detail-oriented and organized Customer Service Rep to join our Mats & Matting team. You’ll be the first point of contact for walk-in customers, phone calls, and emails - so a warm personality and clear communication style are essential.

If you enjoy helping people, staying organized, and making sure nothing slips through the cracks, this is the perfect role for you!

What You’ll Do
• Provide exceptional customer service to walk-ins, callers, email inquiries, chat, and social media messages
• Answer phones confidently and professionally
• Process orders accurately and handle general administrative tasks
• Support the sales team with follow-ups and existing accounts
• Become a product expert—help customers with quotes and recommendations
• Assist with light bookkeeping tasks (training provided)
• Help our social media team with content ideas, influencer outreach, and engagement
• Go above and beyond to “wow” our customers every single day

The Hours:
Must be able to work Monday to Friday from our Burnaby office location :
• 8:00 a.m. – 5:00 p.m. or
• 7:00 a.m. – 4:00 p.m.

What You Bring
• Strong communication skills and a friendly, approachable personality
• Comfortable answering phones and interacting with walk-in customers
• Excellent attention to detail—accuracy matters a lot in this role
• Experience in customer service, retail, sales, or admin preferred
• Ability to multitask and stay organized
• A proactive, positive, “can-do” attitude
• A desire to learn and grow with a company long-term

Why You’ll Love Working Here
• Competitive base salary + performance incentives
• A supportive, entrepreneurial environment where your ideas matter
• Long-term job stability (our average employee has stayed over 8 years!)
• Opportunities for growth based on your strengths
• Benefits package after 3-month probation

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