Customer Service/Branch Operations Supervisor

Description

Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for a Customer Service/ Branch Operations Supervisor for our Vancouver office. POSITION

TITLE: Customer Service/ Branch Operations Supervisor

SCOPE: In this role you will supervise, organize, direct and control the daily operating activities of the Vancouver branch. This includes shipping, receiving, warehousing, sampling distribution and occasional freight. Additionally, the CSR/Branch Supervisor will continue to perform customer service activities and provide sales support working closely with the Regional Sales Manager.

JOB DESCRIPTION:

• Oversees the daily workflow and efficiency of the branch.

• Directs the daily activities of the customer service team at the branch.

• Ensures a safe operating environment for the branch.

• Processes and tracks orders, credits, debits and customer quotes

• Provides inside sales support where needed for the Vancouver sales team.

• Provides customers with pricing, product availability information, order status information and debit-credit information.

• Works closely with the Regional Sales Manager to coordinate sales support to meet customer expectations.

• Assists other departments with administrative matters, department supervision and nontechnical operations.

• Makes recommendations to improve department operations and policies.

• Works closely with departments at head office to meet customer requirements and resolve issues as they arise.

• Follows the company policies and procedures.

• Other duties as assigned.

2600B Steeles Ave. West, Concord, Ontario L4K 3C8 P: 905.738.5177 TF: 800.440.0911 F: 905.738.9595 metrowallcoverings.com

QUALIFICATIONS / SKILLS:

• College /University Degree

• 1-3 years supervisory experience in a fast-paced customer focused environment or equivalent.

• Has supervisor experience.

• Effectively communicate information and ideas in written and oral formats

• Excellent interpersonal skills

• Excellent organizing skills.

• Computer literate

• Experience with Microsoft Office products.

• Works well in a team environment

• Results oriented.

• Works well in a fast-paced environment

• Problem solving

COMPENSATION PACKAGE:

• Annual salary plus merit-based bonus package

• Standard benefits package of health, drug and dental benefits

• Company pension plan with company matching

Job Type: Full-time

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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