Metro Wallcoverings 1663 Venables St. Vancouver, British Columbia V5L 2H1, 
Verification Level: 4/7Customer Service/Branch Operations Supervisor
posted 1 year agoCompleted 
Categories
Customer Service Management
-
Concierge
-
Front Desk Associate or Receptionist
-
Technical Support Representative
Total Price
- CAD 3 478.26
Hourly Rate
- CAD 21.74
Expected Hours
160
Project Length
- 12 months
Description
Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for a Customer Service/ Branch Operations Supervisor for our Vancouver office. POSITION
TITLE: Customer Service/ Branch Operations Supervisor
SCOPE: In this role you will supervise, organize, direct and control the daily operating activities of the Vancouver branch. This includes shipping, receiving, warehousing, sampling distribution and occasional freight. Additionally, the CSR/Branch Supervisor will continue to perform customer service activities and provide sales support working closely with the Regional Sales Manager.
JOB DESCRIPTION:
- Oversees the daily workflow and efficiency of the branch.
- Directs the daily activities of the customer service team at the branch.
- Ensures a safe operating environment for the branch.
- Processes and tracks orders, credits, debits and customer quotes
- Provides inside sales support where needed for the Vancouver sales team.
- Provides customers with pricing, product availability information, order status information and debit-credit information.
- Works closely with the Regional Sales Manager to coordinate sales support to meet customer expectations.
- Assists other departments with administrative matters, department supervision and nontechnical operations.
- Makes recommendations to improve department operations and policies.
- Works closely with departments at head office to meet customer requirements and resolve issues as they arise.
- Follows the company policies and procedures.
- Other duties as assigned.
2600B Steeles Ave. West, Concord, Ontario L4K 3C8 P: 905.738.5177 TF: 800.440.0911 F: 905.738.9595 metrowallcoverings.com
QUALIFICATIONS / SKILLS:
- College /University Degree
- 1-3 years supervisory experience in a fast-paced customer focused environment or equivalent.
- Has supervisor experience.
- Effectively communicate information and ideas in written and oral formats
- Excellent interpersonal skills
- Excellent organizing skills.
- Computer literate
- Experience with Microsoft Office products.
- Works well in a team environment
- Results oriented.
- Works well in a fast-paced environment
- Problem solving
COMPENSATION PACKAGE:
- Annual salary plus merit-based bonus package
- Standard benefits package of health, drug and dental benefits
- Company pension plan with company matching
Job Type: Full-time
Benefits:
- Dental care
- Paid time off
- Vision care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Similar Jobs
-
Customer Service Associate Team Leader
Hourly Rate: 23.00 Total Price: 3983.60 Expected Hours: 173
Boulder, CO, USAAbout the job Assists the Team Leader in all aspects of daily operations including cash management, expense control, ...
WholeFoodsMarket
-
Grocery Team Member
Hourly Rate: 19.00 Total Price: 3290.00 Expected Hours: 173 Asheville, NC, USAAbout the job Provides support as a member of the Grocery team to include receiving and preparing product, ...
WholeFoodsMarket
-
Customer Service & ECommerce Supervisor
Hourly Rate: 18.00 Total Price: 3117.60 Expected Hours: 173 Aventura, FL, USAAbout the job At Whole Foods Market, we are working to nourish people and the planet. In this role, ...
WholeFoodsMarket
-
Front Desk Representative
Hourly Rate: 28.00 Total Price: 4934.00 Expected Hours: 176 Burnaby, BC, CanadaAt BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s ...
BCIT
